Privacy Policy

Highland Glamping Luxury Riverfront Dome Tent Resort (“Highland Glamping”, “we”, “us”, or “our”) operates a luxury dome resort and curated camping experiences in Paro, Bhutan. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website or interact with us.

Our website is highlandbhutan.com. Our contact email is contact@highlandbhutan.com.

We collect information in the following ways:

Information you provide directly

• Name and email address when you subscribe to our newsletter
• Name, email, dates, and guest count when you make a booking enquiry
• Name, email, and preferences when you request a camping experience
• Name, email, and message when you contact us through our contact form

Information collected automatically

• Device and browser type, operating system
• IP address and approximate geographic location
• Pages visited, time spent, referral source
• Cookie identifiers (see Section 6 — Cookies)

We use your personal information to:

• Respond to enquiries and process booking requests
• Send you confirmation emails and updates about your reservation
• Send newsletter updates (only with your explicit consent)
• Improve the website experience and understand visitor behaviour
• Comply with legal obligations
• Run targeted advertising on Meta platforms (Facebook / Instagram) with your consent

We do not use your data for automated decision-making or profiling in ways that produce legal or similarly significant effects.

If you are in the European Economic Area (EEA), United Kingdom, or a comparable jurisdiction, we process your data on the following legal bases:

• Contract: To fulfil your booking or enquiry request
• Consent: For marketing emails and analytics/advertising cookies
• Legitimate interests: To improve our services and website security
• Legal obligation: Where required by applicable law

We share your data only with the following trusted third parties:

• Brevo (Sendinblue): Email delivery platform. Stores contact information and sends transactional and marketing emails. Data may be processed in the EU. Brevo Privacy Policy
• Meta Platforms (Facebook / Instagram): We use Meta Pixel to measure ad performance and re-target visitors who consent to marketing cookies. Meta may combine this data with its own user data. Meta Privacy Policy
• Vercel: Cloud hosting provider. Processes web request logs temporarily for security and performance. Vercel Privacy Policy

We do not sell, rent, or trade your personal information with any other third parties.

We use cookies and similar tracking technologies to operate the website and, with your consent, to understand how visitors engage with it.

Essential cookies

Always active. Required for basic website functionality, security, and to remember your cookie preferences. No consent required.

Analytics & marketing cookies

Activated only with your consent. Used by Meta Pixel and similar tools to measure ad effectiveness and personalise ads you see on Meta platforms.

You can withdraw or change your cookie consent at any time by clicking the “Cookie Preferences” link in the website footer.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected:

• Newsletter subscribers: Until you unsubscribe or request deletion
• Booking/enquiry data: 3 years from the date of enquiry
• Contact form messages: 12 months

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data (right to erasure)
• Restrict or object to certain processing
• Data portability — receive your data in a structured format
• Withdraw consent at any time (without affecting prior processing)

To exercise any of these rights, please email us at contact@highlandbhutan.com. We will respond within 30 days.

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Your data may be transferred to and stored in countries outside your home country, including countries without the same level of data protection laws. Where we do so, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page reflects when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your rights, please contact us at: